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Growthly.
AI ProductField operations2026

A voice agent that dispatches technicians without a call centre.

Industrial services group, UAE

Matte black microphone array module on dark glass under a thin orange rim light
of dispatch calls resolved without a human
71%of dispatch calls resolved without a human
average handling time, from 11 minutes
4m 20saverage handling time, from 11 minutes
live at launch
2 languageslive at launch

The situation.

Dispatch ran on phone calls and a spreadsheet across three time zones. Every escalation needed a human who knew the site history, and that knowledge lived in nine years of unstructured job reports.

What we did

  • Built a retrieval layer over the job report archive with per-site scoping
  • Shipped a voice agent that books, reschedules and escalates in Arabic and English
  • Wrote an eval set from 400 real transcripts and gated every release on it
  • Kept a human review queue for anything the agent scored low confidence on

Next

Evaluation moved from a shared document into the build pipeline.

Tell us what you are trying to ship.

Send the constraint, the deadline and what has already failed. You get a senior answer, not a discovery deck.

Start a projecthello@growthly.ae